Shipping & RETURNS

BUNDLE DEAL ORDERS
IF YOUR ORDER HAS BEEN PLACED ON OR BETWEEN 02/04/21 – 06/04/21 YOUR ORDER WILL BE SHIPPED ON 06/04/21.
WE DO NOT SHIP ON BANK HOLIDAYS. IF YOU ARE ORDERING BUNDLE DEAL FROM THE UK SHIPPING IS FREE IF SELECTED IN THE CHECKOUT. WE CANNOT REFUND SHIPPING IF YOU DO NOT SELECT THE FREE OPTION. COUPON CODES ARE NOT ACCEPTED WITH THE BUNDLE DEAL UNLESS THEY HAVE BEEN PURCHASED AS GIFT CARDS.

BREXIT
ALL EUROPEAN ORDERS WILL BE SHIPPED DDP (DELIVERED DUTIES PAID) VIA DPD. THIS MEANS THAT ALL CUSTOMERS IN THE 27 EU COUNTRIES WILL NOT HAVE ANY ADDITIONAL CHARGES AS A RESULT OF BREXIT. WE COVER ALL OF THE ADDITIONAL CHARGES.

UK SHIPPING
ROYAL MAIL 24HR TRACKED & SIGNED (DOES NOT INCLUDE WEEKENDS) £5.00
ROYAL MAIL 48HR TRACKED & SIGNED £4.00
DPD NEXT DAY (DOES NOT INCLUDE WEEKENDS)  £7.00
FREE DELIVERY OVER £75.00

ROYAL MAIL 24 OR 48HR ORDERS PLACED BEFORE 3PM (MON-FRI) WILL LEAVE ON THE SAME DAY. IF AFTER THIS TIME THEY WILL BE SHIPPED ON THE NEXT WORKING DAY. DPD NEXT DAY ORDERS PLACED BEFORE 1PM (MON-FRI) WILL LEAVE ON THE SAME DAY. IF AFTER THIS TIME THEY WILL BE SHIPPED ON THE NEXT WORKING DAY. FREE SHIPPING ORDERS IF PLACED BEFORE 3PM (MON-FRI) WILL LEAVE ON THE SAME DAY. ROYAL MAIL 48HR TRACKED & SIGNED SERVICE IS USED FOR FREE SHIPPING.

EU SHIPPING
DPD EU STANDARD
Please input your shipping destination in our shipping calculator at the basket to OBTAIN an accurate shipping COST.
NO DUTIES OR TAXES WILL APPLY.

USA SHIPPING
VIA DHL EXPRESS
Please input your shipping destination in our shipping calculator at the basket to OBTAIN an accurate shipping COST.
If any customs or import charges occur these are the responsibility of the recipient, these will be charged at the point of delivery. We have no control over these charges as all charges will vary depending on the destination selected.

ROW SHIPPING
VIA DHL EXPRESS
Please input your shipping destination in our shipping calculator at the basket to OBTAIN an accurate shipping COST.
International parcels are all sent fully tracked and will require a signature upon delivery. Please ensure to supply us with an email address and Mobile number so we can direct the tracking to you so you can follow your parcels journey.

TRACKING
Please note – all tracking numbers will BE ACTIVE APPROX 2 hours after receiving your dispatch confirmation email.

BOTH OF OUR SHIPPING PARTNERS; ROYAL MAIL AND DPD OFFER TRACKING UPDATES SENT TO YOU VIA EMAIL OR SMS. PLEASE ENSURE THAT YOU ENTER YOUR DETAILS CORRECTLY BEFORE FINALISING A PURCHASE WITH US TO RECEIVE THESE UPDATES.

IF YOU HAVE ANY QUESTIONS AROUND SHIPPING PLEASE EMAIL US: ENQUIRIES@WOFTE.CO.UK
RESPONSE TIME: MON-FRI 9AM-5PM.

RETURNS PROCESS AND POLICY OUTLINED BELOW (UPDATED ON 16/03/2021)

RETURNS FORM
CLICK HERE
TO DOWNLOAD A COPY OF OUR RETURNS FORM TO FILL AND INCLUDE WITH PARCEL
YOU MUST EITHER INCLUDE A PRINTED COPY WITH YOUR RETURN OR EMAIL THE FILLED FORM TO US PRIOR TO SHIPPING.

RETURNS CHECKLIST
PLEASE ENSURE THAT YOU MEET THE FOLLOWING CRITERIA TO RETURN ITEMS BACK TO US:
1. YOUR ORDER IS WITHIN THE RETURNS WINDOW (20 DAYS FROM DELIVERY DATE)
2. YOU HAVE FILLED THE RETURNS FORM AND INCLUDED WITH YOUR PARCEL OR SENT PRIOR TO SHIPPING VIA EMAIL
3. THE ITEM IS IN ORIGINAL, UN-WASHED, UN-WORN, UN-ALTERED CONDITION
4. THE ITEM HAS TAGS ATTACHED AND IS IN ORIGINAL PACKAGING

RETURN/EXCHANGE POLICY (UK)

RETURNS/EXCHANGES CAN BE ISSUED UP TO 20 DAYS FROM THE DATE YOUR ORDER WAS RECEIVED. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED YOUR ORDER BEFORE FINALISING A PURCHASE WITH US.

WE DO ACCEPT EXCHANGES FROM OUR UK CUSTOMERS, HOWEVER, WE DO NOT OFFER FREE RETURNS.
THIS MEANS THAT WE CANNOT REIMBURSE THE COST OF SHIPPING TO SEND YOUR ITEMS BACK TO US FOR A REFUND OR EXCHANGE, NOR CAN WE PROVIDE A FREE SHIPPING LABEL. WE RECOMMEND THAT YOU SEND YOUR EXCHANGED ITEMS BACK TO US USING A TRUSTED COURIER WITH A TRACKED SERVICE. A MEMBER OF OUR CUSTOMER SERVICES TEAM WILL CONTACT YOU WITH THE INFORMATION PROVIDED ON THE RETURNS FORM WHEN WE RECEIVE YOUR RETURNED GOODS. WE DO NOT RE-CHARGE SHIPPING TO SEND YOUR EXCHANGED GOODS BACK TO YOU.

EU & ROW RETURN/EXCHANGE POLICY
RETURNS/EXCHANGES CAN BE ISSUED UP TO 20 DAYS FROM THE DATE YOUR ORDER WAS RECEIVED. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED YOUR ORDER BEFORE FINALISING A PURCHASE WITH US.

WE DO ACCEPT EXCHANGES FROM OUR INTERNATIONAL CUSTOMERS, HOWEVER, WE DO NOT OFFER FREE RETURNS.
THIS MEANS THAT WE CANNOT REIMBURSE THE COST OF SHIPPING TO SEND YOUR ITEMS BACK TO US FOR A REFUND OR EXCHANGE, NOR CAN WE PROVIDE A FREE SHIPPING LABEL. THE PARCEL IN TRANSIT AND ANY CUSTOMS/DUTY CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER. IF WE RECEIVE THESE CHARGES THEY WILL BE FORWARDED TO THE CUSTOMER UNTIL CLEARED. WE RECOMMEND CLEARLY LABELLING YOUR ITEMS AS ‘RETURNED GOODS’ TO AVOID SUCH CHARGES. YOU WILL BE CHARGED A STANDARD SHIPPING FEE TO SHIP YOUR REPLACEMENT ITEM(S) BACK TO YOU. YOUR REPLACEMENT ITEMS WILL BE SENT (DAP) THIS MEANS THAT CUSTOMS DUTY CHARGES AND TAXES FOR THE RETURNED ITEMS ARE THE RESPONSIBILITY OF THE CUSTOMER. WOFTE CLOTHING LTD TAKES NO RESPONSIBILITY FOR THESE CHARGES.

SALE ITEMS
SALE ITEMS CAN BE RETURNED FOR EXCHANGE OR STORE CREDIT ONLY. WE DO NOT OFFER REFUNDS ON SALE ITEMS.

RETURNS TURNAROUND TIME
WE AIM TO PROCESS ALL EXCHANGES/REFUNDS WITHIN 2 WORKING DAYS OF RECEIVING YOUR RETURNED GOODS.

RETURNS ADDRESS:
WOFTE CLOTHING LTD – RETURNS
UNIT 15C MARKS HALL FARM
MARKS HALL LANE
DUNMOW
ESSEX
CM6 1QT

E: ENQUIRIES@WOFTE.CO.UK
T: (01245) 231992